This article explains how UK consumer law interacts with manufacturer warranties and extended service plans for electronics. Learn what’s covered, when to contact the retailer versus the manufacturer, and how to compare optional protection plans.

Buying a TV, appliance, or laptop in Britain means your purchase is protected by both statutory rights and manufacturer assurances. The Consumer Rights Act 2015 sets minimum standards—for example, goods must be of satisfactory quality and last a reasonable time—on top of any voluntary warranties or product guarantees UK consumers receive.

A manufacturer pledge, such as a Hisense warranty, usually covers defects in materials and workmanship for 12–24 months. If a fault appears, you can approach the retailer under your statutory rights during the first 30 days for a refund or within six months for repair or replacement; after that, the burden of proof can shift, but the maker’s terms may still help. Keep proof of purchase, register the product if required, and note any exclusions (screens, accessories, or cosmetic damage may be treated differently).

Retailers and third parties also offer electronics warranty services that extend repair coverage beyond the standard period. Compare these plans with home insurance or section 75 protection on credit-card purchases, checking excesses, claim caps, repair turnaround, use of authorized parts, and whether accidental damage or wear and tear is covered. Unless you need faster service or accidental-damage cover, you might already have adequate protection.

When you need to claim, document the fault with photos or videos, gather receipts and serial numbers, and contact the retailer first, then the manufacturer. Be clear about the timeline, request a remedy that’s proportionate (repair, replacement, or refund), and escalate in writing if needed—citing the Consumer Rights Act and the warranty terms. For big-ticket items, consider independent reports to evidence inherent faults, and use alternative dispute resolution or the small-claims process if negotiations stall.